Bots

What is A Bot

A 'bot' – short for robot – is a software program that performs automated, repetitive, pre-defined tasks. Bots typically imitate or replace human user ...

Types Of Bots

  • Chatbots. These programs can simulate conversations with a human being. ...
  • Social bots. These bots, often considered opinion bots, influence discussions with users on social media platforms.
  • Shopbots. ...
  • Knowbots. ...
  • Spiders or crawlers. ...
  • Web scraping crawlers. ...
  • Monitoring bots. ...
  • Transactional bots.

    • Q. What is a WhatsApp Bot??

    A WhatsApp bot provides customers with a real-time automated conversational experience directly on the messaging app, using WhatsApp Business API integration. Chatbots on WhatsApp can be rule-based (composed of decision-tree-type interactions offering more structured experience) or NLP-based (using natural language processing for more or a more human conversational effect). The major advantages of a WhatsApp chatbot include:

  • Being able to communicate with the customer base promptly and asynchronously (at a time most convenient to the customer);
  • Getting in touch with customers without forcing them out of their comfort zone (via an app they use daily);
  • Delivering a personalized experience with every interaction thanks to accurate user history and data collection.

    Besides customer support, a WhatsApp bot can be used for sales and lead generation, product promotion/recommendation, customer engagement and feedback, booking, internal company communication, and so forth. Industries most likely to profit from a WhatsApp chatbot include real estate, travel & hospitality, finance, education, online retail and likely any type of subscription-based business.

    • How we do it

    Since the launch of WhatsApp Business API, brands have been competing to create a WhatsApp bot to enhance their customer experience. Now, that the API restrictions loosened a bit and WhatsApp is becoming more and more forthcoming to all kinds of businesses, the competition’s gotten even fiercer. If you are thinking that having a WhatsApp bot would be great but the road to launching one is too winding, don’t abandon all hope just yet. Tangent Solutions chatbot builder offers a cost-effective no-code solution for WhatsApp automation. Moreover, the builder features have never been more intuitive both for the bot makers and the end-users. Hence, we put together this article to guide you through the process of building a WhatsApp bot step-by-step!.

    Helping businesses achieve more with conversational AI

    Tangent Chatbot is a no-code Conversational AI platform that allows companies to design and deploy superior experiences for internal and external users using omnichannel interactions and business process automation. Powered by a proprietary NLP/NLU engine that truly understands human language, advanced analytics, evaluation, and no-code UI tools, Tangent Chatbot provides a conversational UX layer to any enterprise system, enabling a revolutionary new way of working - the Conversational Business Apps.

    Enhance user experience

    Provide a conversational UX layer for users' interaction with any business process..